Terms & Conditions

These Terms & Conditions apply to all services provided by Balanced Canine. By booking or engaging in services, you confirm that you have read, understood, and agreed to the following.

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1. Services Provided

Balanced Canine provides online and in person dog training and behaviour services, including consultations, training sessions, and ongoing support. All services are provided on a one-to-one basis unless otherwise agreed.

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2. No Guarantee of Results

Dog training and behaviour modification outcomes vary due to factors including the dog’s history, environment, consistency of handling, and owner participation. Balanced Canine does not guarantee specific results or behavioural outcomes.

3. Bookings

All bookings are made via enquiry and confirmed by mutual agreement. Services are not confirmed until a session date and time have been agreed.

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4. Fees & Payment

Payment is due on the day of the session, immediately following completion, unless otherwise agreed in writing.
Accepted payment methods are bank transfer or cash. 

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5. Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required to cancel or reschedule a session.

• Cancellations made with less than 24 hours’ notice may be charged at the full session rate.

• Balanced Canine reserves the right to cancel or reschedule sessions where necessary and will provide at least 24 hours’ notice where possible.

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6. Owner Responsibilities & Disclosure

Owners must ensure their dog is:

• Fit, healthy, and suitably vaccinated (where applicable)

• Free from contagious illness

• Fully disclosed in terms of behavioural history, including aggression, biting, reactivity, or anxiety

Failure to disclose relevant information may result in immediate termination of services without refund.

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7. Handling of Dogs

The dog remains the sole legal responsibility of the owner or handler at all times.

Balanced Canine may, where appropriate, handle the dog for demonstration or training purposes, including the use of leads, collars, harnesses, or other agreed equipment. Such handling does not constitute a transfer of care, custody, or control. All handling is carried out with the owner’s knowledge and consent.

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8. Training Tools & Equipment

Any training tools or equipment used will be discussed and agreed with the owner in advance. Owners retain the right to decline specific tools; however, this may affect training outcomes.

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9. Liability

Dog training involves inherent risk. Balanced Canine shall not be held liable for injury, loss, damage, or harm caused by the dog to persons, animals, or property during or after training sessions, except where required by law. Owners accept full responsibility for their dog’s actions at all times.

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10. Care, Custody & Control

Care, custody, and control of the dog remain with the owner at all times, including when the trainer is handling the dog for demonstration or training purposes. Any handling by Balanced Canine is undertaken under the owner’s authority and for instructional purposes only.

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11. Personal Data & GDPR

Balanced Canine collects and stores only the personal information necessary to deliver services. Data is not shared with third parties and is handled in accordance with UK GDPR and data protection legislation.

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12. Complaints & Disputes

Any concerns should be raised directly with Balanced Canine in the first instance to allow for resolution. These Terms & Conditions are governed by the laws of England and Wales.

13. Acceptance of Terms

By booking or participating in services, you confirm acceptance of these Terms & Conditions.